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October 08, 2004

Time Warner Cable DVR Snafu

According to WNBC, the 75,000 Time Warner cable customers in Manhattan with DVR service are not to happy at the moment. It appears that Time Warner auto-updated the DVR with a new software release, but along with all that auto-updating goodness came a bug which freezes video playback for 3-4 seconds at a time. According to one subscriber, Patrick Menton, "It can happen maybe eight to 10 times during a program and it's very aggravating."

Time Warner Cable has acknowledged the problem and are working diligently with the vendor on fix. Their time estimate is that they will have a fix perhaps in the next two weeks. In the mean time, I guess DVR users will have to come up with some sort of playback freeze drinking game to reduce their frustration.

Posted on October 08, 2004

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